01. Physician oversight
A licensed physician reviews every treatment plan across all five divisions, including wellness infusions and aesthetics. Nurses and therapists work under medical directives that are reviewed yearly.
The rules we hold ourselves to.
Eight commitments that apply in every room, whether the visit is OHIP-insured or elective. Reviewed each September by the Medical Director.
02. Who does what
Physicians assess, diagnose, prescribe and perform image-guided procedures. Registered nurses administer infusions, injections and aesthetic treatments under directive. Physiotherapists, chiropractors, massage therapists and kinesiologists are regulated by their own Ontario colleges. You are told who is treating you.
03. Sterile technique and sourcing
Single-use needles and supplies. Health Canada approved products only, bought from licensed Canadian distributors, with lot numbers recorded in your chart.
04. Consent and pricing
Risks, alternatives and costs are explained before anything is booked. Uninsured prices are listed with HST and confirmed in writing at the consult. You can stop or change your mind at any point.
05. Screening before elective care
Drips, injections and aesthetic treatments start with a health screen. If something in your history makes a treatment unwise, we tell you and suggest an alternative or nothing at all.
06. Emergency readiness
Every treatment room has an emergency kit and a physician on site during clinic hours. Staff renew CPR and anaphylaxis training every two years.
07. Your record and privacy
One electronic chart, access limited to your care team, audited regularly. Full policy under Privacy.
08. Supervision and learning
We are a teaching clinic with Toronto Metropolitan University and Anderson College. Learners never assess or treat unsupervised. You are told when a learner is present and can ask for the clinician alone at any time, without it affecting your care. Physician learners are supervised by Dr. Nguyen; laboratory learners by the Lab Manager.
09. When something goes wrong
Tell the clinic manager or the Medical Director directly. Concerns are acknowledged within two business days and reviewed within ten. You may also contact the CPSO or the relevant regulatory college at any time.
Physicians
Registered with the College of Physicians and Surgeons of Ontario (CPSO). Verify any physician at cpso.on.ca.
Nurses
Registered with the College of Nurses of Ontario (CNO). IV and injection competencies renewed yearly.
Therapists
Physiotherapists, chiropractors, massage therapists and kinesiologists hold registration with their Ontario college.
A concern about your care?
Speak to the clinic manager at any visit, call 905-709-3222, or write to the Medical Director. Acknowledged within two business days.
