Patient rights and responsibilities
Last updated September 2026Every person who receives care at Restoration Medical can expect the following, in every service line and at every location.
You have the right to
Be treated with dignity and respect, free from discrimination. Receive clear information about your options, risks and costs before deciding. Give or refuse consent, and change your mind. Know the name and role of everyone involved in your care. Privacy and confidentiality of your health information. Access your health record.
Costs and coverage
Insured services such as family medicine visits and Pain Centre assessments are covered by OHIP. Elective services such as wellness infusions and aesthetic treatments are not, and all-in prices are shared before you decide. There is never a discount or condition attached to consenting to marketing or reviews.
We ask that you
Share accurate health information and tell us about changes. Arrive on time or give notice when you cannot. Treat staff and other patients with courtesy. Ask questions whenever something is unclear.
